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Area Service Manager I (Ft. Wayne/ South Bend) | Trane Company | Fort Wayne, IN
Ingersoll Rand is uniquely qualified to create and sustain safe,
comfortable and efficient environments. Our people and our market
leading brands, including Club Car®, Ingersoll Rand®,
Schlage®, Thermo King®, and Trane®, work together to inspire
progress for our customers. For more information about Ingersoll Rand
visit http://www.ingersollrand.com.
Ingersoll Rand's Climate Solutions sector delivers energy-efficient
HVACR solutions for customers globally. Its world class brands include
Hussmann, a manufacturer of refrigeration and food merchandising
solutions, Thermo King, the leader in transport temperature control and
Trane, provider of energy efficient heating, ventilating and air
conditioning systems, building and contracting services, parts support
and advanced controls for homes and commercial buildings.
Responsible for directing service projects or a multitude of service
projects of ongoing service agreements and emergency service work within
an assigned territory or market. The Area Service Manager manages all
aspects of the projects, from beginning to end, with direct
responsibility for project execution while leading a team, or teams, to
accomplish specific objectives in a given time frame and with available
resources. The position can report into either the Ft. Wayne or
South Bend office but must be able to support both geographical areas.
Percentage of Travel: 20
Min. Yrs. Experience: 4
Education Standard: Associates or Technical
Education Type: HVAC or related
JOB REQUIREMENTS:
- Accountable for the strategy and performance
achievement of operating plan.
- Responsible for all aspects of project planning for ongoing service
contracts and emergency service needs, including work orders, change
requests, etc.
- Responsible for customer satisfaction and budget for assigned
projects.
- Reviews and validates contracts and estimates by performing risk
analysis and developing risk plans.
- Creates and makes revisions to project schedules including assigning
tasks.
- Meets with contractors and owners to discuss scope of project;
budgets; performance; and close-out.
- Functions as the primary interface between the customer, vendors,
sub-contractors, and internal expertise within the office and project
administration.
- Responsible for identifying possible cost saving opportunities and/or
risk items that will occur on various projects.
- Confirms Trane's ability to meet the project performance and financial
requirements by obtaining and analyzing customer data, project data, and
implementation issues prior to accepting the project.
- Maintains customer satisfaction by investigating concerns,
implementing corrective action, and communicating with customers and
assigned staff.
- Elicits and verifies punch list and warranty items are completed in a
timely manner.
- Responsible for training and developing HVAC Field Leaders and Field
Technicians.
- Conducts performance appraisals in concert with service supervisory
personnel to recommend raises, promotions, training, and disciplinary
actions.
- Flexibility to work outside normal work hours/weekends, as required.
- Regular travel requirements with some overnight travel.
If you share our passion for inspiring progress-for bringing about bold
shifts in how people, economies and societies operate-then you belong
with Ingersoll Rand. Progress begins with you.
Ingersoll Rand provides a benchmark competitive benefits and
compensation package, including a tuition reimbursement program highly
competitive 401(k) benefits, and a friendly and rewarding work
environment.
Ingersoll Rand is committed to a diverse workforce and is an Equal
Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ingersollrand.contacthr.com/22119050
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